Methods of Payment

In-store

We use iZettle payment system which accepts most debit and credit cards and Apple pay (except AMEX)
We accept cash payments
We do not accept cheques
We also offer Gift Vouchers
We can also accept PayPal and bank transfer
For Prom, we do offer payment plans over a 3 month period. This would mean a 50% deposit followed by two further instalments of 25% via bank transfer

Online

We use Stripe payment system which accepts most credit and debit cards
We use a third party to enable you to spread the cost of your purchases- please read any Terms and conditions carefully before agreeing to any financial agreements.

Returns Policy

In-store

We offer a 14 exchange policy, please return your item to store in the original packaging with tags and the receipt and we will happily exchange for an alternative.
Sale items- sale items are sold as seen and the price will reflect any defects that will also be stated on the tag at the time of purchase.
Prom- Prom dresses that are in the sale are sold as seen. If the prom dress is ordered in, please see our T’s & C’s as these do not fall into our standard returns policy.

Online

Please email us at sales@alldolledupapparel.com if you are unhappy with your purchase, we will be happy to exchange it for you under our returns policy above. Please return the item to us in original packaging with tags to

All Dolled Up Glam Apparel
7 Victoria Street
Old Cwmbran
NP44 3JS

Please use a tracked or signed for service to return the item to us and retain proof of postage. Once we receive the item an exchange will then be processed. We cannot be held responsible for any items lost in transit, if proof of postage is obtained, we would recommend contacting the courier for further assistance and to make a claim for loss.
The cost of returning the item to us is the buyers responsibility.
If you have paid via a third party you may have to contact them initially for further instruction.

Shipping

Our standard shipping is Royal Mail 2nd Class postage for orders, this normally takes 3 to 5 days (other options are available)
Once an order is received we aim to post it the next working day.
If your item has not arrived within 7 working days then please contact us.
For Prom we use DPD tracked due to the value of the dresses this costs £12.95
You can also add optional insurance for £20 which we would recommend if the dress is high value